Some movies and episodes arrive from your provider with no subtitles at all. Velo can find them through a free account you control.
Why some titles have no subtitles
Whether a movie has subtitles depends on the file your provider chose to carry, not on Velo.
1
Some releases keep every subtitle track they were published with. Many are stripped down to video and one audio track. If the CC menu offers nothing, the file genuinely has nothing.
Create a free SubDL account
Velo finds subtitles through SubDL, using your own free account. That way nobody shares a download limit and your viewing never passes through Velo.
1
On your phone or computer, go to subdl.com and create an account. Free is enough — the daily limit is far beyond what a household watches.
Screenshot coming
2
Open your account panel and find API Key. Copy it. It's a long string of letters and numbers.
Screenshot coming
Connect it to your TV
Nobody should type a 30-character key with a remote.
1
On the TV: Settings → Subtitles → Connect with your phone.
Screenshot coming
2
Scan the QR code. A page opens on your phone; paste the key and tap Send to TV. The key goes straight to the TV over your own Wi-Fi and is stored only on that device.
Screenshot coming
3
The TV confirms. Set your Subtitle language on the same screen if it isn't your device language.
Screenshot coming
Find subtitles for a title
1
While watching a movie or episode, press OK for the controls and choose CC.
Screenshot coming
2
Choose Search for subtitles. Any subtitles built into the file are listed above it.
Screenshot coming
3
Pick one from the results. Velo downloads it and playback continues with subtitles on.
Screenshot coming
4
The file stays on the TV, so watching the title again costs nothing and needs no connection.
If the timing is off
Subtitles are timed to a particular release, and yours may be a different one.
1
Open CC again and choose Adjust sync. Nudge earlier or later in half-second steps until speech and text line up.
Screenshot coming
2
Or go back to the results and pick a different version — several are usually offered.